Privacy Policy
Last updated: 29 September 2026
This policy explains what personal data Patushi collects, why, and what rights you have. It covers the Patushi app for iOS and Android and the patushi.app website.
Who we are
Patushi is provided by Konstantinos Vasileiou Single Member Private Company (in Greek, Κωνσταντίνος Βασιλείου Μονοπρόσωπη Ιδιωτική Κεφαλαιουχική Εταιρεία), registered in the Greek General Commercial Registry (ΓΕΜΗ) under number 161231603000, VAT number EL801672260, 18 Anapafseos Street, 116 36 Athens, Greece. We are the controller of your personal data. You can reach us at support@patushi.app.
In short
- We use your data only to run the app for you.
- We don't sell your data, show ads or track you. The app has no analytics or advertising tools in it.
- We only email you to sign you in, to reply to you and about important changes to the service.
- Your data is stored in Europe.
- Deleting your account deletes your data straight away.
What we collect
- Your account. Your name, email address and, if you add one, a profile photo. If you sign in with Apple or Google, they share your name and email address with us.
- Your animals. What you add about your animals, such as their name, species, breed, sex, date of birth, microchip number and photo.
- Care records. Vaccines, medications, antiparasitics, examinations, surgeries, conditions, weights, vet and grooming appointments, notes, schedules and reminders, and the doses you mark as given or skipped.
- Files. Documents and photos you attach, such as test results, x-rays and prescriptions.
- Contacts. Details of vets, groomers and other professionals you save, such as their name, address, phone number and email. Please only add details you have the right to use, such as a clinic's business contact information.
- Technical data. Our hosting providers process technical data such as your IP address and app version to deliver the service and keep it secure. It stays in their logs for a short time.
The app doesn't access your phone's contacts, your location or advertising identifiers. The camera is only used to scan a microchip barcode, and the image never leaves your phone. Reminders are scheduled on your phone itself.
Why we use it and our legal basis
- To provide the app (your account, records, files, contacts and sign-in emails). This is necessary to perform our agreement with you (Article 6(1)(b) GDPR).
- To keep the service secure and working (technical data, backups, preventing abuse). This is our legitimate interest in running a reliable, secure service (Article 6(1)(f) GDPR).
- To answer you when you contact us. This is our legitimate interest in helping you (Article 6(1)(f) GDPR).
- Website statistics. Fathom Analytics counts visits to this website without cookies and without identifying you (Article 6(1)(f) GDPR).
We don't use your data for advertising, profiling or automated decisions about you.
Emails
We only send the emails you need: the sign-in link you ask for, replies when you write to us, and notices about important changes to the service or this policy. We don't send marketing emails.
Who processes your data for us
We work with a few trusted providers. They process your data only on our instructions and under data processing agreements.
- Supabase runs our database, sign-in and backups. Your data is stored in Ireland (EU).
- Cloudflare stores your photos and documents in Europe and hosts this website.
- Amazon Web Services (Amazon SES) sends the sign-in emails, from Frankfurt (EU).
- Our email provider handles the emails you send us.
- Fathom Analytics provides website statistics without cookies.
When you sign in with Apple or Google, or download the app from the App Store or Google Play, those companies process data under their own privacy policies.
Transfers outside the EU
Our providers are based in the United States and Canada. Your data is stored in Europe, but a provider may access it from outside the EU, for example to give support. When that happens, the transfer is protected by the EU-US Data Privacy Framework, the European Commission's Standard Contractual Clauses or, for Canada, an adequacy decision.
How long we keep it
- While your account exists, we keep your data so the app works.
- When you delete your account in the app, we delete your account, animals, records, files and contacts straight away. Copies in our backups are erased within 8 days.
- Emails you send us are kept only as long as we need them to help you.
- Technical logs are kept by our providers for a short time.
You can also ask us to delete your account by email. See Delete your data.
Your rights
You have the right to access your data, correct it, delete it, get a copy in a portable format, restrict or object to its processing, and withdraw any consent you gave. To use these rights, email support@patushi.app. We'll answer within one month.
You can also complain to the Hellenic Data Protection Authority (www.dpa.gr) or to the data protection authority where you live.
Security
We protect your data with encryption in transit and at rest, with access controls that keep each account's data separate, and with daily backups.
Children
Patushi is not meant for children under 16, and we don't knowingly collect their data. If you think a child has given us their data, contact us and we'll delete it.
Changes to this policy
When we change this policy, we update the date at the top. For important changes, we'll tell you in the app or by email before they take effect.
Contact
support@patushi.app
Konstantinos Vasileiou Single Member Private Company
18 Anapafseos Street, 116 36 Athens, Greece